Corrections

When we publish something inaccurate, we correct it on the page, date the correction, and record it here. We do not quietly edit a figure and leave the page looking as though it was always right.

The log

No corrections have been issued yet.

This site is new and has published very little, so an empty log is a statement about our age rather than our accuracy. We are publishing the empty log anyway, because a corrections page that appears only once there is something embarrassing to put on it is not a corrections policy — and because a reader has no way to judge how we handle mistakes unless the mechanism is visible before the first one.

What counts as a correction

We distinguish three things, and label them differently:

• Correction. We published something factually wrong — a fee, a rate, a term, a date, a name, an event. The page is fixed, the change is dated, and it is logged here.
• Update. The facts changed after publication: an operator revised its fee schedule, a rule came into force. The page is updated and re-dated. These are not errors and are not logged here, but the page will show when it was last revised.
• Clarification. What we published was accurate but open to being read the wrong way. We rewrite for clarity and say that we have.

How to report an error

Tell us what page it is on, what specifically is wrong, and — if you have it — the source that shows the correct position. Reports that identify a primary source are actioned fastest, because the fix does not have to wait on us establishing what the right figure is.

We treat a report about a partner’s page exactly as we treat any other. A commercial relationship is not a reason to slow down a correction, and if it ever looks like one, that is itself worth reporting.

Serious errors

Where an error was significant enough to have misled a reader into a decision — a materially wrong fee, a wrong eligibility statement, a wrong risk description — we say so at the top of the corrected page rather than only in this log, for as long as the correction is likely to matter.